City Living London will be closed from Saturday the 23rd of December 2017 until Tuesday 2nd January 2018.
If you have any problems whilst we are closed, please see below:
Out of Hours Emergency Contact Details
Clearly stating you are a City Living London tenant, contact Danny Henderson on 07825 542191 for major plumbing and heating issues; contact Veritas on 0845 125 4367 for major electrical issues.*
Our handyman will still be dealing with lock outs, lost keys and minor maintenance however there may be a delayed response during the festive period so please be patient. Call Hadi on 07703 180 014.**
We do ask that if you need to call out Danny, Veritas or Hadi that you also email us on email@example.com leaving details of the matter. For any other matters please email your enquiries over to firstname.lastname@example.org.
Please note that whilst the office is closed we will be monitoring our emails and any non urgent issues will be dealt with promptly when the office reopens on the 2nd of January 2018.
Check Outs and Terminations
As per your contract, no check outs will be conducted between the 15th of December 2017 and the 15th of January 2018.
Please note that if you are a tenant serving notice to vacate, it will not be deemed accepted unless and until you resend your notice to email@example.com and receipt is acknowledged by City Living London.
In the meantime, may we wish you a very Merry Christmas and a Happy New Year!
* Please note that if Veritas, Danny Henderson or our handyman is called out to a non-emergency, the cost of this call out will be invoiced to the tenant in question. For the avoidance of doubt, an emergency is classified as a situation that poses an immediate risk to health, life, property or environment.
** A call out charge of £125 will apply for lock outs and the handyman will be unable to supply new keys or locks during this time.