City Living London is a licensed letting agency, whose honest and trustworthy staff aim to deliver total client satisfaction whether you are a landlord, tenant or company. We adhere to the highest industry standards and codes of practice, striving to provide a professional service. Our numerous memberships and accreditations include:
As an ARLA
registered company, with the majority of our team holding ARLA qualifications. We follow the recommended ‘Best Practice Guidelines’. All members of ARLA are required to adhere to high standards of professional conduct, ensuring an efficient service to both landlord and tenants.
The Property Ombudsman
(TPO) provides a fair and independent service for handling unresolved disputes between tenants, landlords and member agents. As a member of TPO we have a complaints procedure in place, with all members of staff made familiar with the ‘Code of Practice for Residential Estate Agents.’
DEPOSIT PROTECTION SCHEME
City Living London are long term members of the Deposit Protection Service
(DPS), a government authorised custodial scheme. As members, registered deposits will be protected throughout the period of the tenancy ensuring funds are repaid to the appropriate parties.
THE LONDON RENTAL STANDARD
City Living London are now accredited by the London Rental Standard
(LRS), which was launched by The Mayor of London, Boris Johnson. The LRS was created to raise professional standards in the capital’s private rented sector by providing a consistent benchmark of accreditation for consumers.